frequently asked question

PHOTOSHOOT

What types of photography services do you offer?

What types of photography services do you offer? We specialize in brand-focused photography, capturing the essence of your brand through cinematic and impactful imagery. Our services are tailored to showcase a wide range of themes and styles, from the dynamic movement of extreme sports to the bold, visionary aesthetics of fashion. Whether you’re looking to create powerful brand content for a product, tell an emotional story through lifestyle photography, or produce captivating editorial shots, we work with you to bring your vision to life. Each project is unique, and we ensure that the shots not only aligns with your brand’s identity but also stands out in a way that resonates with your audience. Depending on the scope of your project, Jenn may also bring together a team of talented professionals to support the shoot, including lighting assistants, stylists, makeup artists, and more, ensuring that every aspect of the shoot is covered to perfection.

How do you ensure the photos align with my brand's vision?

Jenn works closely with you to understand your brand values, goals, and target audience. Through collaborative discussions, we ensure the photos reflect your identity and messaging.

What is the typical timeline for a photoshoot?

Each project at FUELD is unique, and the timeline for a photo shoot depends on the specific needs of the project. We’ll discuss the timeline in detail during our initial consultation.

Do you offer retouching services?

Yes! We provide professional retouching to ensure each image is polished and ready for use across your marketing channels. We aim to enhance the natural beauty and impact of each shot.

How many photos will I receive after the shoot?

The number of photos you’ll receive depends on the project scope and the type of shoot. For example, a more complex editorial shoot with a detailed art direction may produce fewer, but highly curated images, while a fast-paced sports event could result in a larger number of shots. Regardless of the quantity, every photo is carefully crafted to align with your brand’s vision and messaging. We take the time to create impactful visuals that go beyond just filling a brief, ensuring that each image reflects the high standards we uphold. We’ll discuss the quantity of shots in detail during our initial consultation.

Can you arrange for models for my shoot?

Yes, we can definitely help you source models for your shoot. We have a network of talented professionals, and we can handle the casting process for you. Please note that this service is available for an additional fee, which will be discussed based on your specific project requirements.

What do you need from me to provide a quote for my project?

To provide an accurate quote, we need details about your project’s scope, your goals, timeline, and budget. The more information you share, the better we can tailor our approach to meet your needs and expectations. While many people hesitate to share their budget, it’s actually a great tool for ensuring we’re aligned on what’s feasible within your expectations. Knowing your budget early helps us avoid unnecessary back-and-forth and allows us to tailor our approach to suit your needs without compromising quality.

VIDEO PRODUCTION

What kind of video production services do you provide?

We love working on video projects that have a cinematic approach, whether it’s a short-form social media clip, a campaign shoot, or a larger-scale production. From the creative development and detailed pre-production planning, to the filming and thoughtful post-production process, we ensure every step is aligned to bring your brand’s story to life in a way that truly resonates with your audience.

What is the process for creating a video with you?

We start with a deep dive into your brand to truly understand its essence and what you want to achieve. This is where we align our vision with yours, so we can create something that feels authentic and powerful Next, we craft a concept and storyboard that brings your story to life, carefully planning each shot to make sure every moment resonates with your audience. On set, we capture the footage with a cinematic approach, paying attention to the details that will make your brand stand out. And in post-production, we bring everything together—editing, color grading, sound design—until it all comes together into a polished, compelling video that speaks to your audience and makes an impact.

How long will it take to receive my final video?

Every project is unique, and the timeline depends on its scope. Whether it's a small social media video or a large-scale campaign, we work closely with you to define the best schedule. From concept to final cut, we ensure that every moment is captured thoughtfully. Some projects may take just a few days, while others might take several weeks, depending on the complexity and scale.

What is the cost of a video project?

Since every project is unique, the cost will vary depending on its size and specific requirements. Factors such as the number of shoot days, the type of production (simple video or complex campaign), the team needed, and post-production work all influence the final price. To ensure we provide the best solution for your needs, it's helpful if you share your budget upfront. This allows us to tailor the offer to meet your expectations while being realistic about what can be achieved within your budget, saving time and ensuring we’re aligned from the start.

ARTWORK

Can I frame these prints myself?

Absolutely! We offer prints without frames, so you can choose the perfect frame to match your space and style.

At this moment, we don’t offer customization options for frames.

Are any of your prints signed or numbered?

Occasionally, we release limited editions that are signed and numbered. These tend to sell out quickly, so signing up for our newsletter is the best way to stay in the loop.

What finish do your prints have — glossy or matte?

All of our artworks are printed on 270gsm matte archival cotton rag paper, giving them a sophisticated and timeless finish.

ORDERS

When will my order be delivered?

Our fine art prints take about 10–14 business days to be printed and prepared for shipping. Once shipped, you’ll receive a tracking number so you can follow the journey. Transit times typically range from 3–5 days.

What should I do if my print arrives damaged?

If your artwork arrives damaged, please get in touch with us right away. Email us at jenn@fueldmotion.com with photos of the damaged piece and the packaging it arrived in. This helps us assist you as quickly as possible. Be sure to include images of the box, even if there’s no visible damage.

My order is missing, what should I do?

If your order is marked as delivered but you haven’t received it, please contact us at jenn@fueldmotion.com, and we’ll help locate it for you.

RETURNS AND CANCELLATIONS

What is your return policy?

As each piece is printed to order, we are unable to accept returns.

Can I exchange my piece for a different size?

Since all our pieces are custom-made just for you, we cannot offer exchanges or returns. All sales are final.

Can I cancel or modify my order?

Changes or cancellations must be requested within 24 hours of your purchase. After that time, we begin crafting your custom piece and cannot make further adjustments. We appreciate your understanding.

LET’S WORK TOGETHER

Can I collaborate with you on a project?

Absolutely! I’m always open to creative collaborations that align with my vision and style. Whether it’s for a unique campaign, brand content, or a bold artistic concept, feel free to reach out and share your ideas.

Are you currently hiring?

While I’m not hiring at the moment, I often collaborate with talented freelancers to bring specific projects to life. If you’re a creative professional and think your skills could complement my work, feel free to reach out - let’s see if we can create something amazing together!

What type of collaborations are you interested in?

I love projects that push creative boundaries—cinematic video campaigns, bold editorial shoots, or anything with a strong artistic vision.

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